When You Say Yes But Mean No : How Silencing Conflict Wrecks Relationships and Companies... and What You Can Do about It Matthieu Ricard In his study of how

In his study of how we learn (prompted by his pursuit of disciplines such as music and golf)

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Charles Taylor

When You Say Yes But Mean No : How Silencing Conflict Wrecks Relationships and Companies... and What You Can Do about It Matthieu Ricard In his study of howWe live in a cultureespecially at workthat prefers harmony over discord, agreement over dissent, speed over deliberation. We often smile and nod to each other even though deep down we could not disagree more. Whether with colleagues, friends, or family members, the tendency to paper over differences rather than confront them is extremely common. We believe that the best thing to do to preserve our relationships and to ensure that our work gets done as