The Gentle Art of Verbal Self-Defense at Work Allen Lane The Penguin Press whirlwind narrative that goes behind

whirlwind narrative that goes behind the scenes to reveal one of the most compelling business stories of the new century

Leaders in today's no-limits business environment must do more than simply facilitate

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The Gentle Art of Verbal Self-Defense at Work Allen Lane The Penguin Press whirlwind narrative that goes behindFor some employees, verbal abuse can be the everyday language of doing business. Defending yourself from verbal abuserscalmly, professionally, and successfullycan be crucial to your on the job success. Suzette Haden Elgin, a nationally recognized linguistics expert and author, applies her proven techniques for combating verbal attacks to common workplace situations. Her strategies help you recognize and defend yourself from verbal abusefrom casual