Why Service Stinks-- And Exactly What to Do About It! Billy Tan and Rosemary wrapped herself in

and Rosemary wrapped herself in silence

and 'Recalling Mother' by Claire Wong and Noorlinah Mohamed

rivers and jungles

What would be your ideal job if you didn't have to worry about money

Why Service Stinks-- And Exactly What to Do About It! Billy Tan and Rosemary wrapped herself inPacked with carefully validated research and engaging examples of best and worst practices, Why Service Stinks is a one stop customer service guidebook. Managers and service providers will learn how to upgrade their overall service attitude and standard practices. Author, T. Scott Gross profiles superb server customer relationships to teach model approaches and shares some unforgettable stories of dreadful service to point out how these situations